Refund policy

Our Warmth-Back Promise

If your order arrives anything less than lovely — or you're simply not happy with it — just email us at support@deepyarnings.com within 30 days and we'll make it right with a replacement or a refund. No hoops, no hassle, just humans who care.

Damaged or wrong items

Please take a peek at your order when it arrives. If anything is damaged, defective, or not what you ordered, email us right away at support@deepyarnings.com and we'll sort it out. Depending on the item, we may ask you to send it back in its original condition so we can take a look — and when the mistake is ours, we'll always cover return shipping.

A few things we can't take back

To keep things fair, we can't accept returns on custom or personalized items (made just for you) or on gift cards. If you're ever unsure whether something qualifies, just ask — we're happy to help.

Refunds

Once we've received and checked your return, we'll let you know it's approved and refund your original payment method within 10 business days. Your bank or card company may take a few extra days to post it on their end. If it's been more than 10 business days since we approved your refund and you still don't see it, email us at support@deepyarnings.com and we'll chase it down.

Exchanges

Want something different? Just reach out and we'll help you swap it. Return the original, and once it's accepted, place a new order for what you'd like instead.